Global Automotive Aftersales Rollout

Context

A global automotive aftersales organisation needed three enterprise software products live and genuinely adopted across more than fifteen markets, each with its own processes, languages, and readiness levels. Rollout is rarely a technical problem — it is a coordination and adoption problem.

Approach

• Led implementation, localisation, and adoption planning per market.
• Acted as the single point of contact between market teams, product stakeholders, and leadership.
• Ran monthly performance reviews across 10+ markets — identifying root causes and defining corrective actions rather than just reporting numbers.
• Delivered market rollout plans, coordinated cutover, and managed stakeholder readiness.

Outcome

• 3 enterprise products live across 15+ international markets.
• Measurable improvement in adoption KPIs through structured root-cause and corrective-action cycles.
• Executive-level KPI dashboards consolidating multi-market insight to guide strategic decisions.

Stack