Résumé
Product and delivery professional with 8 years across enterprise software, insurance technology, ERP, and compliance. I work as a hands-on technical product owner: PRDs and roadmap alongside commits, architecture participation, and test strategy. I have built and embedded an AI-first SDLC in which LLMs support specification, code review, test design, and release documentation, with hallucination risk actively managed each sprint. PMP® and ITIL® v4 certified, with ISO 27001, TISAX, and SPICE governance depth that transfers directly to regulated-industry delivery.
Core competencies
- Product
- Product vision & roadmap · PRD authoring · Backlog & prioritisation · Persona and JTBD modelling · Sprint cadence · Executive stakeholder reporting · Product discovery
- AI-Native Delivery
- LLM-assisted SDLC · Spec-driven development · RAG / GraphRAG solution design · Prompt engineering · Agentic tooling · AI output validation & hallucination mitigation
- Analysis
- Requirements elicitation · As-Is / To-Be process design · Gap & impact analysis · Requirements traceability · BRD / FRD / SRS · Acceptance criteria
- Delivery & QA
- Release management · UAT planning & execution · Multi-market rollout · Test strategy & case design · API and integration testing · Agile, Waterfall, Hybrid
- Governance
- ISO 27001 · TISAX · SPICE · ISO 9001 / 20000-1 / 22301 · GDPR · KVKK · Risk management · CAPA · Business continuity · Audit preparation
Technical stack
- Frontend
- Next.js · React · TypeScript · Tailwind CSS · shadcn/ui · Radix UI
- Backend
- .NET · Clean Architecture · CQRS · PostgreSQL · EF Core · REST APIs
- AI & Data
- RAG / GraphRAG · LLM & embedding models · Claude · SQL · Elastic / Kibana
- Platform
- Microsoft Entra ID · RBAC · GitLab CI/CD · Docker · Quartz.NET · Serilog
- Quality
- Playwright · Testcontainers · NSubstitute · Postman · Swagger · TDD
- Business
- Jira · Confluence · Figma · BPM tools · Power BI · caniasERP · Odoo ERP
Experience
Consultant
July 2023 – PresentDefineX Consulting — İstanbul, Turkey
Product Manager — AI-Native Training Management Platform
Jan 2026 – Present- Originated the product: brought training-management domain expertise and an AI-first delivery concept to executive sponsorship as a working mockup, securing funding, a dedicated development team, and product ownership.
- Own the product end to end — vision, roadmap, PRD authoring, backlog and prioritisation, sprint cadence, and executive-committee reporting.
- Delivered Phase 1 to production in three months from first commit — now serving 450+ users — retiring a legacy internal platform and eliminating a recurring class of operational risk through proper DEV/UAT environment isolation.
- Authored the Phase 2 product strategy, expanding from 4 to 10 personas and introducing a skills taxonomy as the platform's structural spine.
- Contributed 400+ commits as the repository's leading contributor across a Next.js / React / TypeScript frontend and a .NET Clean Architecture backend.
- Established an AI-first SDLC now used as an internal reference model, with hallucination risk mitigated through iterative validation and per-sprint guidelining.
Analyst & Solution Delivery — GenAI Knowledge Platform
2026Global insurance client
- Delivered a generative-AI analysis and knowledge-access platform now used by 70+ developers and analysts, built on a RAG/GraphRAG architecture over decades-old PL/1 mainframe systems.
- Ran on the client's internal LLM and embedding models to satisfy data-sovereignty constraints.
- Applied GraphRAG to PL/1 source, JCL flows, batch schedules, and database structures, giving fragmented legacy assets semantic meaning and traceable relationships.
- Replaced manual impact analysis with on-demand dependency tracing, reducing key-person risk from a shrinking pool of legacy specialists.
Analyst & Software QA — Insurance Core Platform
2023 – PresentGlobal insurance client
- Lead requirements gathering, gap analysis, and stakeholder alignment for centralising enterprise insurance systems; currently driving delivery and UAT of a core insurance product.
- Design and execute functional, integration, and regression test suites, validating API behaviour and policy data transfer across systems.
- Coordinate UAT planning, maintain requirements traceability, and support go/no-go decisions.
Multi-Market Rollout & KPI Management — Global Automotive Aftersales
2023 – 2024- Led implementation, localisation, and adoption of 3 enterprise software products across 15+ international markets.
- Ran monthly performance reviews across 10+ markets, improving adoption KPIs through root-cause analysis and corrective action.
- Built executive-level KPI dashboards consolidating multi-market insight.
Quality Systems Manager
Aug 2022 – July 2023IAS — caniasERP, İstanbul, Turkey
- Achieved and maintained ISO 9001, 27001, 15504, 20000-1, 22301, and TISAX® certifications.
- Cut approval times by 90% by integrating corrective-action, risk, and document workflows into the ERP platform.
- Led 10+ audits and 5+ inspections, reducing non-conformities by 85% and compliance risk by 70%.
Project Manager
Feb 2021 – Aug 2022IAS Business Academy, İstanbul, Turkey
- Defined requirements and supported the full SDLC of an ERP-based Training Management module — the domain foundation later applied at enterprise scale.
- Standardised 30+ workflows, lifting customer satisfaction and referral rates by 97%.
- Led a cross-functional team of 6 across HRM, inventory, CRM, warehouse, and risk management.
ERP Training Specialist
Aug 2019 – Feb 2021IAS Business Academy, İstanbul, Turkey
- Designed and delivered 80+ technical ERP training sessions to 540 professionals, with a 90% success rate on participant feedback.
Education Coordinator
Dec 2018 – July 2019British Culture, İstanbul, Turkey
- Standardised educational workflows and mentored teaching staff, reducing teacher turnover by 70%.
Leadership & advocacy
Project Manager & Patient Advocate
June 2015 – PresentHAÖDER — Hereditary Angioedema Patients Association (NGO)
- Lead international advocacy for Hereditary Angioedema, representing Turkey at global rare-disease forums.
- Delivered 15+ events uniting patients, clinicians, and policymakers to advance treatment access and public awareness.
- Built the association's digital operating model — process documentation, compliance workflows, and reusable AI tooling.
Education
MSc, Management Information Systems
2021 – 2023Dokuz Eylül University, Turkey · GPA 4.00 / 4.00
BA, American Studies
2014 – 2018Dokuz Eylül University, Turkey · GPA 2.98 / 4.00
Certifications & languages
- Certifications
- Project Management Professional (PMP®) · ITIL® v4 Foundation
- Languages
- English (C2) · German (Professional Working) · Turkish (Native)